Frequently Asked Questions

    General

  • What is Elfbox?

    Elfbox is a monthly subscription service that delivers a personalized play experience for kids at the doorstep. We combine child development expertise and algorithms to deliver monthly boxes of toys that are personalized to your child's preferences and developmental goals.

    Using toys on a sharing basis ensures that your home is clutter free and your child has access to an evolving collection of high quality & diverse learning material. Our aim is to make it easier for parents to discover and access developmental toys without having to purchase or own them.

  • How does it work?

    You fill out a short toy quiz and subscribe to receive your monthly Elfbox. We use the information you provide to prepare an exciting box of toys that are curated especially for your child.

    Your child plays with the toys for a month. You review the toys online which helps us in making your child’s next box even more fun and personal.

    At the end of the month, when you get your next box, you simply return the first one back to us using the included return shipping label.

  • What’s inside an Elfbox?

    Each box contains 4 to 5 premium developmental toys with a retail value of around $100. We source toys directly from the manufacturers. Some of our manufacturing partners include Tegu, HABA, Hape, Plan Toys, BeginAgain, Janod, Brio, Valtech, Big Future Toys, Manhattan Toys, KidO, etc.

  • What age groups is Elfbox for?

    Elfbox is for kids between the ages of 12 months and 6 years.

    Subscription & Pricing

  • How much does Elfbox cost?

    An Elfbox subscription costs $34 per month for one child and $49 for two children. We offer the first month 50% off. You can pause or cancel your subscription online at anytime.

  • How often will I receive Elfbox?

    You will receive an Elfbox once every month.

  • When will I be charged?

    Your billing cycle will start on the day you subscribe to the service day. Each month, you will be charged on that same day until you pause or cancel your subscription.

  • Where do I review the toys?

    We will send you an email notification with a link to the review page 2 weeks after you get your box. You can tell us how we did and how engaging each toy was for your child. This helps us in making your child’s future boxes even more fun!

  • How do I pause or cancel my subscription?

    You can simply log in to your account at any time and pause or cancel your membership. You must do so before the next billing cycle to avoid being charged for the next month.

    Shipping & Returns

  • Is shipping really free?

    Yes, shipping is completely free in the lower 48 states! We even include a prepaid return shipping label in the box for easy returns.

  • When do I return the box?

    You get to keep the box for a period of one month. Each box will contain information about the return date. We will send you reminder notifications a few days before your box is due for return. In most cases, you will receive your next month’s box before you need to send back your current one.

  • What if I return the box late?

    A $5 late fee will be assessed if the return date is missed. We will send you a reminder 3 days before the return date. If you are unable to return the package due to any reason, just shoot us an email at support@elfbox.com.

  • Can I get a free package pick up?

    Indeed you can! If you'd like a free package pick up from USPS, you can simply request one here.

    Toys

  • Are the toys new?

    We source the toys new directly from the manufacturers. However, when we send you the toys, they may have been played with by other families just like yours. We make sure that the toys contain all the pieces and are cleaned and sanitized thoroughly before shipping. See below for more details on sanitization.

  • Are the toys clean?

    We take the health and safety of all children that play with our toys very seriously. When we get a box back, the toys go through a rigorous screening process. We only re-use toys that meet our strict criteria for safety and quality. After we've screened the toys, we clean and sanitize them using state of the art steam cleaners and non-toxic organic cleaning agents before reusing them in future boxes.

  • Where are the toys sourced from?

    Our toys are sourced from various manufacturers that specialize in making high quality developmental toys like HABA, Hape, Brio, Plan Toys, Janod, etc. We also source new and innovative toys from smaller companies that spring from launchpads like Kickstarter and Indiegogo. All our toys are made of materials that are certified non-toxic and safe for children.

    Damages

  • What if the toys get damaged or pieces go missing?

    We understand that accidents happen and it's difficult to keep track of every single piece. We want children to play freely with the toys. Hence there is no penalty for damages or losses encountered during play. Instead, if you return the toys back in original condition for 3 months straight, you get a 10% discount on your next box!

  • What if a toy arrives damaged in the box?

    While we strive to send you toys in perfect condition, we can’t guarantee the wear and tear they might go through during shipping. If you receive any damaged toy(s) in the box, please send us an email at support@elfbox.com with pictures of the toy(s) within 24 hours of receiving the box.

    Purchases

  • Can I purchase the toys in the box?

    You absolutely can! Each box will include a price list for the items in the box. If you decide that you want to purchase a toy, you just don’t return it. We will charge your credit card on file the amount mentioned on the price list.

  • Can I return the toys that I purchase?

    When you get your Elfbox, you get 30 days to play with the toys and decide whether you want to purchase any toy or not. Once a toy is purchased, we don't accept returns.



Still have questions?